Frequently Asked Questions
How do I contact you?
Just give us a call at 719-445-9820
Email us at: firstname.lastname@example.org
Where are you located?
Our Colorado Springs studio is located 2860 S. Circle Drive #407, Colorado Springs, Colorado 80906. By appointment only.
What are your hours?
We are available for calls Monday-Friday 10 am - 6 pm. Sessions start times vary depending on studio, home or outdoor sessions.
Where should I park at your studio?
Parking downtown is metered until 6 PM and accepts change as well as credit cards.
How do I book a session?
Booking is easy! Book your session here. You can also give us a call at 719-445-9820 or email email@example.com to book your session.
How long does a session last?
Typically sessions are 1-1.5 hours. Newborn sessions are 2-3 hours.
Where do you take the photos?
Outdoor, studio or your home. We are most known for our stunning portraits in beautiful Colorado Springs locations. However, babies and kids are easier to work with when less distracted so our studio is always a great choice too. We are available to go to your home for newborn or family sessions.
What do I wear?
Once your session is booked, we will email you our Getting Ready Guide which includes lots of help like what to wear. We will also schedule a Portrait Planning session with Kristi to decide on location, clothing and lots of other things!
Who will be helping in my viewing and ordering appointment?
We will help you at your ordering appointment to choose the portraits from your session that you love and how to best display them in your home. All decision makers are required to be at the ordering appointment.
Where can I see pricing?
You can view our product guide below and click here for our price menu: https://kristiwilliamsphotography.com/price-menu. For further support or to inquire about our payment plans, give us a call at 719-445-9820.
What is your rescheduling policy?
We know things come up like family emergencies or someone gets sick. Please contact us at 719-445-9820 or reschedule through our calendar at your earliest convenience to be rescheduled. We always keep an eye on the weather and will be in contact if we need to reschedule due to bad weather.
Do you offer digital files?
Yes, we do! We offer bonus matching full resolution digital files with your print purchase which includes a print release. Digital files are a bonus item exclusively as our thanks for printing your portraits.
What is the current turn around time from viewing images to picking up?
We usually run on a 4 to 6 week turnaround time from full payment to deliverable print products. For example, before your newborn baby is 2 months old, you could have your newborn photos in your hands and ready to hang up in your home!
Will we see our images the same day we have our session?
Due to our high booking demand, it can be a challenge finding a same day slot to view images unless we book out far ahead of time. If you are interested in a same day experience please reach out and call us at 719-445-9820 to ensure we can meet your needs.
Can I purchase a Gift Certificate?
Yes! We offer several different amounts of gift certificates. Don't see the amount you want? Just call us at 719-445-9820 and we can help you. https://kristiwilliamsphotography.com/gift-certificates