Frequently Asked Questions
How do I contact you?
Just give us a call at 719-445-9820
Email us at: firstname.lastname@example.org
Where are you located?
Our Colorado Springs studio is located 2860 S. Circle Drive #407, Colorado Springs, Colorado 80906. By appointment only.
What are your hours?
We are open Tuesday-Friday 10 am to 3 pm and Saturday from 10 am to 1 pm. Session times may fall outside of our studio hours and vary depending on studio or outdoor sessions.
Where should I park at your studio?
There is visitor parking in front of our building. We are on the fourth floor.
How do I book a session?
Booking is easy! Book your session here. You can also give us a call at 719-445-9820 or email email@example.com to book your session.
How long does a session last?
Sessions typically are about 45 minutes to an hour. Newborn sessions are around 2-3 hours.
Where do you take the photos?
At our Colorado Spring studio or outdoor location. We are most known for our stunning portraits in beautiful Colorado Springs locations. However, babies and kids are easier to work with when less distracted so our studio is always a great choice too.
What do I wear?
Once your session is booked, we will email you suggestions about what to wear!
Who will be helping in ordering appointment?
We will help you at your ordering appointment to choose the portraits from your session that you love and how to best display them in your home. All decision makers are required to be at the ordering appointment.
What is your rescheduling policy?
We require 72 hour notice. We know things come up like family emergencies or someone gets sick. Please contact us at 719-445-9820 or reschedule through our calendar at your earliest convenience to be rescheduled.
What if there is bad weather forecasted for the day of our session?
We always keep an eye on the weather and will be in contact the morning of your outdoor session if we need to reschedule due to bad weather. We do not reschedule based on forecasts - it is Colorado after all!
Do you offer digital files?
We offer matching full resolution digital files to the prints you purchase. Digital files are a bonus item exclusively as our thanks for printing your portraits. A personal use release is included.
What is the current turn around time from viewing images to picking up?
We usually run on a 4 to 6 week turnaround time from full payment to deliverable print products. For example, before your newborn baby is 2 months old, you could have your newborn photos in your hands and ready to hang up in your home!
Can I purchase a Gift Certificate?
Yes! We offer several different amounts of gift certificates. Don't see the amount you want? Just call us at 719-445-9820 and we can help you. https://kristiwilliamsphotography.com/gift-certificates